Igniva Return & Refund Policy

Igniva Marketing Private Limited team facilitates processing correct medicines as per order and prescription and strives to service the medicines and products in the right condition/without any damage every time a consumer places an order. We also strongly recommend the items are checked at the time of delivery.

Table of Content

• DEFINITION
• RETURN PROCESS
• REFUND PROCESS
• SHIPPING CHARGES
• CANCELLATION POLICY

1. Definition

'Return' means an action of giving back the product ordered at Igniva portal by the consumer. The following situations may arise which may cause the action of return of product:

• Product(s) delivered do not match your order;
• Product(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 03 months shall be considered as near expiry);
• Product(s) delivered were damaged in transit (do not accept any product with a tampered seal);

Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product. In such cases, we will offer a refund.

If there is something wrong with the order, we would be happy to assist and resolve your concern. You may raise a return request with our customer care within 07 (seven) days from the delivery of the product. Igniva reserves the right to cancel the return request if the customer reaches out to Igniva after 7 days of delivery.

2. Return Process

1. For Return intimation, please visit www.igniva.co.in/contactUs.
2. Igniva customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of complaint.
3. Once the claim is verified as genuine and reasonable, Igniva will initiate the collection of product(s) to be returned.
4. The customer will be required to pack the product(s) in original manufacturer’s packaging.
5. Refund will be completed within 30 (thirty) days from the date of reverse pick-up (if required).

3. Refund Process

In all the above cases, if the claim is found to be valid, the refund will be made as mentioned below:

• Order placed through online wallet will be credited to the wallet;
• Order placed through cash on delivery will be refunded through a fund transfer to the customer’s bank account.

4. Shipping Charges

Estimated shipping charges are calculated based on the value of the order and can be viewed in the cart section at the time of checkout. For further shipping-related information, please write to care@igniva.co.in.

5. Cancellation Policy

Customer cancellation:

The customer can cancel the order for the product until Igniva ships it. Orders once shipped cannot be canceled.

Igniva cancellation:

There may be certain orders that Igniva partners are unable to accept and service, and these may need to be canceled. Some situations that may result in your order being canceled include:

• Non-availability of the product or quantities ordered by you;
• Inaccuracies or errors in pricing information specified by our partners.

Igniva also reserves the right to cancel any orders classified as 'Bulk Orders' as determined by Igniva based on certain criteria, including but not limited to:

• Invalid address provided in order details;
• Any malpractice used to place the order.

No cancellation charges will be levied for cancellations in accordance with this policy.