Privacy Policy

Igniva Marketing Private Limited takes the privacy of your information seriously. This privacy notice ("Privacy Notice") describes the types of personal information we collect from you through our website (including sub-domains and microsites) and mobile applications. It also describes the purposes for which we collect that personal information, the other parties with whom we may share it, and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices.

You are advised to carefully read this Privacy Notice before using or availing any of our products and/or services.

1. Definitions

In this Privacy Notice, the following definitions are used:

• Cookies: A small file placed on your device by our website or mobile application when you either visit or use certain features. A cookie generally allows a website to remember your actions or preferences for a certain period of time.
• Data: Includes non-personal information, personal information, and sensitive personal information about you, which either directly or indirectly, in combination with other information, could allow you to be identified when you visit our stores, website, and/or mobile application.
• Data Protection Laws: Any applicable law for the time being in force relating to the processing of Data.
• Partners: Select third parties with whom we have contracts for the businesses described in this Privacy Notice.
• Service Providers: Includes entities to whom we will disclose your Data in order to process information for a specific purpose pursuant to written contract.
• IGNIVA MARKETING: Igniva Marketing Private Limited, a company incorporated in India whose registered office is at Room no 43B, 3rd Floor, 2B Grant Lane, Kolkata 700012.
• User or you: The natural person who accesses our stores, website, or mobile application.

2. What Data Do We Collect About You?

Igniva collects Data for various purposes set out in this Privacy Notice. This Data includes, without limitation, the following categories:

• Contact information: first and last name, email address, postal address, country, employer, phone number, and other similar contact data.
• Financial information: payment instrument information, transaction history, preferences, and other similar data.
• Technical information: website, device, and mobile app usage, IP address, and similar information collected via automated means, such as cookies and pixels.
• Transaction information: the date of the transaction, total amount, and transaction history.
• Health-related information: medical records, health status, treatment plans, and other related data.
• Product and service information: account membership number, registration details, and other program-specific information.
• Personal information: age, sex, date of birth, marital status, nationality, government identification documents, and other similar information.
• Feedback and opinions: reviews and feedback about our products and services.

3. How We Collect Data

We collect Data in the following ways:

• Information You Give Us: We receive and store any information you enter on our website or mobile application or give us in any other way.
• Automatic Information We Collect: We use "cookies", pixels, and similar technologies to receive and store certain types of information.
• E-mail Communications: To help us make emails more relevant and interesting, we receive confirmation when you open an email from us or click a link in the email.
• Automatic Information from Other Websites: We may receive and store certain types of information when you interact with third-party websites that use our technology.

4. Data Shared By You

Igniva may collect your Data in several ways from your use of our stores, website, or mobile application, including when you register with us, conduct a transaction, complete surveys, or elect to receive communications.

5. Data That Is Collected Automatically

We automatically collect some information when you visit our website or use our mobile application, such as your IP address and browser details.

6. Our Use of Data

We use Data for various purposes, including providing products and services, enabling Partners and Service Providers, analyzing customer behavior, and improving the user experience on our website and mobile application.

7. Minors

Our website and mobile application do not offer products or services for use by minors. If you are under 18, you may use our services only with the involvement of a parent or guardian.

8. Sharing of Data

We may share your Data with Partners, Service Providers, and other third parties where necessary to comply with applicable law, protect against harm, or in the event of a business transfer.

9. Keeping Data Secure

We use technical and organizational measures to safeguard your Data and ensure it is stored on secure servers.

10. Retention of Data

We retain Data for as long as necessary to provide products and services, comply with legal obligations, and resolve disputes.

11. Your Rights and Choices

You have the right to access, edit, or remove your Data from our website or mobile application. If you have any questions or concerns, feel free to contact us at our email address.